SCHEDULED DOWNTIME
Online Banking Update – August 16 & 17
Online banking and our mobile banking apps will be unavailable beginning at 4:00 p.m. Wednesday, August 16th. They will remain down until approximately 10:30 a.m. Thursday, August 17th. The conversion to our new online banking platform will happen during this downtime.
When the new system is up on the 17th, your login credentials will be different. Your username will be the same, but your password will be reset to the last 6 digits of the primary account holder’s social security number. Upon logging in for the first time, you will be prompted to:
- Review & accept online banking terms & conditions.
- Change your password.
- Verify your identity & login attempt with 2-factor authentication – phone or email.
- Set up 5 security questions & answers.
If you have trouble logging in once the new system is back up, you have options for support. In addition to our regular staff who will be available for extra hours, we have enlisted a call center to answer reset questions and troubleshoot other online and mobile banking issues that may arise with our conversion.
- Call or Text (918) 245-1301
Please update contact information.
Please be sure your contact information is correct in online banking. If the contact options listed when you verify your identity are incorrect, you will need to contact support to have those updated. You can update your information prior to the conversion date by logging in to Online Banking, selecting the settings icon (looks like a gear), and updating your personal information.
You can also call or text us at (918) 245-1301 prior to the 16th to help you make a change.
| IMPORTANT NOTES | ||
|---|---|---|
| Scheduled Bill Payments | Recurring and one-time bill payments that are scheduled to happen on or after the 16th will still be made. They should all pull over into the new system and you will be able to see and adjust them in the new online banking interface. Please double-check and make sure they are set as you intended. If something is missing after the conversion, please let us know. Also, while scheduled payments will pull over, you will no longer see the history of payments made prior to conversion in the bill pay tab. That information can still be accessed through your online banking transaction history. | |
| Scheduled Account Transfers | Recurring and one-time transfers that are scheduled to happen on or after the 16th will still be made. All scheduled transfers should pull over into the new system. Please double-check they are set as you intended when you log in to the new system. | |
| Account Alerts | Current account alerts via text or email, such as daily balance reminders and transaction alerts, will not be pulled over into the new system. If you want to continue to receive a daily balance text alert or receive a notification when a check clears, or a transaction over a specific dollar amount happens, you will need to set those up again after the 17th. Check out our Alerts page for instructions to set up account alerts in the new online banking system: https://www.greencountryfcu.com/faq-items/account-alerts/. | |
| E-statements | Electronic statements will only be available in the desktop or browser interface of online banking after the 17th. We expect to have e-statements available in the mobile App in September. The most recent 18 months of previous e-statements will be available online after the conversion. If you need a specific month’s statement that is prior to what is available, please contact us. | |
| Money Manager & Budgets | If you set a budget or savings goal in Money Manger inside online banking, they will not pull over into the new system after the upgrade. The new Money Manager for budgeting, spend tracking, account aggregation, and personal financial management is much more robust than the previous version and is very user-friendly to set up and use. | |
| Mobile Deposit | Mobile deposit history from deposits made prior to August 16th will not pull over with the upgrade. You will still see that those transactions happened when viewing your account overview and can search for specific items, amounts, and dates. However, you will not see the listing of previously-made mobile deposits inside the app. |
Check out the new features and updates inside Online Banking – we’re excited to offer you a more robust system with an easy-to-use interface. Click here to read about our upgrades including Credit Sense, Zelle, enhanced security and more: https://www.greencountryfcu.com/online-banking-update/
